Nine Ashforth Properties Receive Customer Service Award for Excellence

CEL & Associates, Inc, a national independent survey company recently honored several office buildings within Albert B. Ashforth, Inc. – Management Services’ nine million square foot management portfolio. The properties were awarded with CEL’s 2004 National Real Estate Customer Service Award for Excellence, at the property level, also referred to as the “A List” Award.

The buildings in Ashforth’s EastRidge Properties portfolio that received the award are: 1025 Westchester Avenue, 2500 Westchester Avenue, 106 Corporate Park Drive, and 108 Corporate Park Drive. EastRidge Properties is a 1.6 million square foot office portfolio located in Westchester County, NY. Ashforth’s Portland, OR buildings that received the award are Liberty Centre, Lloyd Center Tower, and Nationwide Insurance Building. 40 Court Street and The Davenport Building are Ashforth’s Boston, MA managed buildings that receive the CEL award.

This award is received in recognition of achieving a “Best In The Industry” rating for providing the highest level and quality of service to tenants. To qualify for the “A List” Award each building must achieve a minimum 50% survey response rate and an overall score of 85 or above which is based on specific success factors that are: readiness to solve problems; responsiveness & follow-through; property appearance & condition; quality of management services; quality of leasing services; property rating; relationship rating; and renewal intention. Ashforth has been using CEL for the past two years to evaluate its properties' overall performance.

“When compared to other properties throughout the country, we’re proud to say Ashforth has properties with tenant satisfaction scores among the highest in the nation,” says Robert Hartt, Executive Vice President, Albert B. Ashforth, Inc.